jitabet live Privacy Policy
Your personal information is very important to us. This policy explains in detail how we collect, store, and keep your information secure.
This privacy policy ("Policy") describes our practices and responsibilities regarding the personal information of users ("you" or "user") of the jitabet live platform ("we", "our", or "Service"). By using our Service, you are considered to have given your consent to the terms of this Policy.
1. Types of Information Collected
jitabet live may collect the types of information listed below to ensure a secure and smooth service for you. The purpose and scope of collection is clearly defined in each case.
1.1 Identity Information
Your full name, date of birth, mobile number, and email address are collected at the time of account registration. This information is essential for verifying your identity and managing your account.
1.2 Financial Information
To process deposits and withdrawals, information linked to your payment method — such as your bKash, Nagad, or Rocket account number or bank account details — is recorded. Full card numbers or passwords are never stored.
1.3 Transaction History
A record is kept of every deposit, withdrawal, bet, and bonus usage on your account. This information helps maintain account transparency and assists in resolving any disputes.
1.4 Technical Information
Your device's IP address, browser type, operating system, session data, and login time are collected automatically. This is used for platform security and fraud detection.
1.5 Communication Information
When you contact our support team via live chat or email, details of the conversation may be stored to improve service quality.
How Information Is Collected
jitabet live collects your information in several ways. These methods are transparent and compliant.
2.1 Information You Provide Directly
You provide information to us directly when creating an account, logging in, filling out a deposit form, or contacting support. This information is used only in accordance with your consent.
2.2 Automatic Collection
When you access the platform, technical information is recorded automatically. This includes cookies, log files, and browser fingerprints. This information is used to improve your experience and ensure security.
2.3 Through Third Parties
Trusted third-party services may be used for the identity verification (KYC) process. In such cases, only the necessary information is collected, and the relevant service provider's own privacy policy applies.
Purpose of Using Information
Collected information is used only for the purposes described below. jitabet live never sells your information commercially without your approval.
- Managing account registration, identity verification, and the login process.
- Processing deposits, withdrawals, and transactions.
- Determining eligibility for bonuses, promotions, and VIP benefits.
- Detecting and preventing fraud, account misuse, and unauthorized access.
- Monitoring user activity to enforce our responsible gaming policy.
- Continuously improving service quality, performance, and user experience.
- Maintaining compliance with applicable laws and regulations.
- Sending relevant promotional communications subject to your consent.
Sharing and Disclosure of Information
jitabet live does not sell your personal information to third parties. However, information may be shared in a limited manner in certain circumstances:
4.1 With Service Providers
Information may be shared on a contractual basis with trusted providers for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical infrastructure management. These providers may use the information only for the specified purpose and are bound by confidentiality obligations.
4.2 Legal Obligations
Information may need to be disclosed to comply with court orders, lawful requests from government authorities, or applicable legal obligations. In such cases, we provide only the information specified in the request.
4.3 Fraud and Security
Relevant information may be shared with the appropriate authorities when required for fraud prevention, account security, or investigation of serious security incidents.
4.4 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such cases.
Data Storage and Security
jitabet live uses industry-standard technologies and practices to ensure the security of your information. Alongside technical security measures, organizational security procedures are also maintained.
5.1 Technical Security Measures
- All communications are secured through SSL (Secure Socket Layer) encryption.
- Stored data is protected with AES-256 grade encryption.
- Regular security audits and vulnerability assessments are conducted.
- Accounts can be secured with two-factor authentication (OTP).
- Suspicious activity is automatically detected and blocked.
5.2 Data Retention Period
Information is retained for as long as your account is active and, after account closure, for as long as required to meet legal obligations. Transaction records are kept for a defined period for financial audit purposes.
5.3 Response to a Data Breach
If a data breach occurs that could put your rights and interests at risk, we will notify you as quickly as possible and take the necessary corrective action.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the jitabet live platform to improve your experience and deliver services effectively.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions and security. These cannot be disabled.
- Functional Cookies: Remember your preferences and settings, such as language and display preferences.
- Analytics Cookies: Analyse platform usage to help improve the service.
6.2 Cookie Control
You have the option to accept or reject cookies from your browser settings. However, disabling essential cookies may affect some platform functionality.
6.3 Third-Party Tracking
We may use third-party tools to a limited extent for analytics services. These tools do not collect personally identifiable information.
Protection of Minors
jitabet live is strictly for users aged 21 and above. Collection of information from or participation in the service by minors is completely prohibited.
Age is verified at the time of registration. If we are informed or become aware that information has been collected from a minor, the relevant account will be closed immediately and all information will be permanently deleted.
User Rights
You have the following rights regarding your personal information. To exercise these rights, please contact our support team.
8.1 Right to Access
You have the right to know what types of information we hold about you. In response to a relevant request, we will provide the information within a reasonable time.
8.2 Right to Correction
If any of your information is incorrect, you may request that it be corrected. This can be done through account settings or via the support team.
8.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations or ongoing disputes.
8.4 Right to Object to Processing
You may object to your information being used for marketing purposes. An option to opt out of such communications at any time will be included in every message.
8.5 Right to Data Portability
You have the right to receive the information you have provided in a structured, commonly used format.
Third-Party Links
The jitabet live platform may sometimes reference third-party services, such as payment gateways or game studios. These external services have their own privacy policies, for which jitabet live is not responsible.
It is recommended that you read the privacy policy of the relevant organisation before using any third-party service. In particular, when completing transactions via bKash, Nagad, Rocket, or a bank, the policies of the respective organisation apply.
Changes to the Policy
jitabet live reserves the right to update this privacy policy from time to time in light of necessary changes. Users will be notified in a timely manner of any significant changes.
10.1 Notice of Changes
If any significant changes are made to the policy, a clear notice will be displayed on the platform and registered email addresses may be notified. The revised policy will take effect from the date of publication.
10.2 Continued Use Means Consent
If you continue to use jitabet live after a new policy is published, you will be considered to have given your consent to the updated policy. If you do not agree with the new policy, you may request that your account be closed.
Contact Us
If you have any questions, concerns, or objections about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us through the channels below.
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. We are always ready to respond to your requests or questions.
Visit our FAQ page for common questions — answers about accounts, payments, and bonuses can be found there.
Important Notice: jitabet live is for individuals aged 21 and above only. Play responsibly. Stay within your budget and play for entertainment.